Privacy Policy

Last Updated: August 26, 2026

At Turab Essence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Turab Essence (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, browse our products, or place an order through our website (the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our Site, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Phone number
Payment and transaction details
Order details and purchase history
Information you provide when contacting our customer support team
Any other information you voluntarily provide to us

Payment information may be processed securely through our third-party payment providers. We do not necessarily store your complete payment card details on our own servers.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Time zone
Pages and products you view
Referring websites or search terms
Date and time of your visit
How you interact with and navigate through our Site
Other technical and usage information

We refer to this information as Device Information.

Cookies and Similar Technologies

We may use cookies, pixels, tags, web beacons, and similar technologies to improve your browsing experience and understand how visitors use our Site.

Cookies may help us:

Keep products in your shopping cart
Remember your preferences
Understand website traffic and usage
Improve website functionality and performance
Analyze marketing and advertising effectiveness
Provide relevant advertisements and promotional content

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our Site.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments and transactions
Arrange shipping and delivery
Send order confirmations, invoices, and delivery updates
Communicate with you about your orders or enquiries
Provide customer support
Respond to questions, requests, or complaints
Maintain and improve our website, products, and services
Understand how customers use and interact with our Site
Detect, investigate, and prevent fraud, unauthorized activity, or other security risks
Conduct analytics and measure the effectiveness of our marketing campaigns
Send promotional communications where permitted and where you have provided the necessary consent or preference
Provide personalized or relevant advertising and marketing
Comply with applicable legal and regulatory requirements
Protect our rights, property, customers, and business

We may also use aggregated or anonymized information for analytical, statistical, and business purposes. Such information does not directly identify you.

3. Sharing of Personal Information

We may share your information with trusted third-party service providers when necessary to operate our business and provide our services.

These parties may include:

Website hosting and e-commerce service providers
Payment processing providers
Shipping and logistics partners
Analytics and website performance providers
Marketing and advertising service providers
Customer support and communication platforms
Fraud prevention and security providers

For example, our website may be powered by Shopify, which may process information in accordance with its own privacy practices.

We may also disclose personal information when required or permitted by applicable law, including where necessary to:

Comply with a legal obligation or government request
Respond to lawful requests from authorities
Prevent fraud or other unlawful activity
Protect our legal rights or property
Protect the safety of our customers, employees, or others
Enforce our terms, policies, or agreements

We do not sell your personal information as a business practice.

4. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our Site and to measure the effectiveness of our marketing activities.

These technologies may allow us or our service providers to understand your interactions with our website and, where permitted, show you advertisements or promotional content that may be relevant to your interests.

You may be able to control certain personalized advertising preferences through your browser, device settings, or the relevant advertising platform.

Please note that opting out of personalized advertising does not necessarily mean that you will stop seeing advertisements. It may instead result in advertisements that are less personalized to your interests.

5. Third-Party Services and Links

Our Site may contain links to third-party websites, services, social media platforms, or applications.

If you visit a third-party website or use a third-party service, its privacy policy and terms may apply instead of this Privacy Policy. We encourage you to review the privacy practices of those third parties before providing them with your personal information.

Turab Essence is not responsible for the privacy practices, security, or content of third-party websites or services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include requesting to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Update your personal information
Request deletion of your personal information where legally applicable
Withdraw consent where processing is based on consent
Object to or restrict certain types of processing
Opt out of certain marketing communications

If you wish to exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about our products, offers, launches, promotions, or other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential transactional communications, such as order confirmations, shipping updates, payment notifications, or customer-service messages.

9. Do Not Track

Some web browsers may provide a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to such signals, our Site may not respond to Do Not Track signals unless required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Children’s Privacy

Our Site is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, applicable laws, or regulatory requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Governing Law

This Privacy Policy and your use of our Site shall be governed by and interpreted in accordance with the laws of India, subject to applicable laws and regulations.

Any disputes arising in connection with this Privacy Policy shall be subject to the applicable jurisdiction in India.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint or concern, you can contact us at:

Turab Essence
Email: support@turabessence.in

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.